Refund policy

Return & Refund Policy

As all Northward covers are made to order, we are unable to accept returns or exchanges unless the item arrives faulty or damaged.

If your cover arrives with a defect, please contact us within 14 days of delivery at [your email] with a photo of the issue and your order number. We'll arrange a replacement or refund as quickly as possible.

In the event a return is agreed, the customer is responsible for the cost of return postage. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Please ensure you provide the correct board size in your order notes, as we cannot accept returns due to sizing errors.